FAQ

Frequently asked questions

What ingredients do you use?


All dishes are made with plants: vegetables, grains, fruit, nuts, legumes, spices, and herbs. Most recipes are oil free, dairy free and gluten free too. We avoid artificial and processed ingredients as much as possible, and try to make every single recipe from scratch. V on Wheels isn’t just great for vegans or vegetarians, but for anyone who cares about their health and is wanting to give their taste buds a thrill.




Are all the dishes vegan?


Yep - 100% vegan!




Why the dishes are Oil-Free?


A real healthy meal doesn't need processed ingredients, which is why we try to reduce them. Oil is a highly refined processed food and extremely calorie-dense. It’s not needed in our diet and it’s certainly not needed to create delicious meals (it offers little health benefits and is deprived of its nutrients in the refining process). Do you want to learn more? Click here




How many people does a meal serve?


The meals are about 450 grams each - so it’s 1 big serve if you’re hungry, or 2 serves if you’re adding your own side salad.




Where do you deliver to?


Meals are delivered to any urban address in New Zealand (just not rural). This can be your home or your workplace - ideally somewhere where there will be someone home to pop them straight into the freezer. Commercial addresses will receive deliveries earlier than residential addresses, too. Check if your address is urban or rural here.




When will my meals arrive?


Delivery days are Tuesday & Thursday, with cut off being 12pm the previous day. You can choose your delivery day at the checkout, then you’ll get a link to track your order online. For the safety of your frozen food, we recommend getting your meals delivered to a commercial address if possible. Once meals are delivered, they can’t be refunded or replaced. Once your meals are in the courier, the risk of them getting stolen or lost is passed on to you.




Can I subscribe to get V on Wheels on repeat?


At the moment we are not offering subscriptions. We will do in the near future, watch this space :)




Do I need to be at home to receive my meals? What if I'm out?


You don’t have to be home, but ideally you would be so you can pop your goodies straight into the freezer! If you won’t be there, please leave a chilly bin/bag outside for us to put your meals in. You can also message us instructions to place your parcel in a safe place until you’re back.




How long do the meals last in the freezer?


The meals last up to a year frozen from the day they are made. Check the "Best Before" date in the packaging. Also, check once your delivery arrives that all your meals are hard frozen. Always remember to store your dishes in the freezer at -18°C.




Can I refrigerate the meals?


Yup - just make sure you eat it within 5 days after refrigerating to enjoy the meal at its freshest. To reheat food: cook until steaming hot (at least 75°C for at least 6 seconds) in the coolest part (if a liquid) or the middle (if solid) and keep it above 60°C until it’s devoured.




How do I heat my meals from frozen?


It’s better to let it thaw in the fridge overnight if you can, but you can heat and eat from frozen if you need to! Pop that bad boy in either the microwave or oven: MICROWAVE

  • Place the meal in the middle of the microwave (both the meal tray and film are microwave safe).
  • Pierce the heat-proof film.
  • Heat for approximately 3 minutes.
  • Continue to heat and check on it in 2-minute intervals until it’s the perfect temperature.
  • Try not to overheat your meal.​
OVEN​
  • Preheat the oven to 200 degrees.
  • Remove the stickers on the film.
  • Place the meal in the centre of the oven.
  • Pierce the heat-proof film.
  • Allow the meal to cook for 20 minutes and check.
  • Continue to bake and check on it in 5-minute intervals until it’s the perfect temperature.
STOVE




Can I recycle or compost my packaging?


Our meals come in 2 types of different tray shape (both 450g each) - "Smaller" tray without sleeve: this tray can be recycled. - "Bigger" tray with sleeve: the tray is home-compostable and the cardboard sleeve is recyclable. The box itself where your meals come and the sleeve, can be recycled along with household goods. The soft plastic ones, like film and insulation wrapping, needs to be checked with your local Council if this can be recycled or can be taken to a drop-off point. Depending on where you live, you can find different stores. Here you can find the points' locations: https://www.recycling.kiwi.nz/solutions/soft-plastics/store-locator




Can I send these meals as a gift to someone else? ​


Of course you can - delish meals make the perfect gift! Simply choose the ‘gift card’ option when shopping online. After you’ve purchased, you’ll receive an email with the gift card and instructions on how to use it. The card can be used as payment for any products we have.




Can I give feedback?


Of course - we’d love to hear your thoughts! Please email support@vonwheels.co.nz




What is "V on Wheels"?


Glad you asked! We’re a health-focussed vegan meal delivery service, operating NZ-wide. We create hearty vegan meals that are handcrafted in our Tauranga kitchen using only the best natural ingredients - no processed junk, preservatives, or other nasties required.




Who is "V on Wheels"?


Hola, Mila here! I’m the Founder of V on Wheels. There’s another chef on our team, and of course our fantastic courier drivers, but I’m always your main point of contact. I’m super passionate about vegan food and would LOVE to connect with you - make sure you’re following us on the ‘gram or get in touch here.




Most meals are around $14 each… isn’t that kinda expensive?


V on Wheels has always put quality first. We understand the importance of nutrition, and care about the health of the most vulnerable in our community. That's why we try to avoid the use of preservatives and processed ingredients...which also means our meals demand more time and investment when cooking (for example, we make our own curry pastes and vegetable stocks instead of getting them from a packet). There are lots of "healthy" or "natural" meals out there that use all sorts of nasties, and we’re proud to stand by V on Wheels as a real healthy option. It's the way we learnt to cook at home - and the only way we enjoy! Our meals are a few bucks more than other supermarket-ready meals or fast food options like a kebab (say $12 ish). But for $14, you get almost a half kilo of wholesome food, which can easily feed two people if you add a few extra veggies or a side salad. The question of ‘expensive’ comes down to your values. We’re here to help people live healthier and longer lives through high quality food - being able to operate as a small business is really just the cherry on top for us.




Oh, by the way: Have you won any awards?


Sure have - we were incredibly honoured to win the 2018 LINKT Innovator of the Year Award. Check out our award win here.




How much is delivery?


- Local delivery in Mt Maunganui: $5 - North Island delivery: $11.99 flat rate - South Island delivery: $19.99 (via overnight plane)




Where do I add my Coupon or Gift Card code?


Once you have selected your meals, go to "Shopping Bag" and you will find two fields at checkout, one for Coupon Codes and one for Gift Cards. See below:




Terms, Conditions & Policies


Terms & Conditions click here Privacy Policy click here Return Policy click here